Choosing the right OEM service provider helps things run more smoothly at auto dealers who have to use and fix electronic components, and in turn, eliminates hassle at the customer level, maintaining brand reputation and integrity for the OEM. Customers can become exceptionally dissatisfied if the service they are receiving becomes a hassle, and when they’re waiting at an auto dealer service department, they don’t usually know or care why the hassle or delay is occurring. Sometimes, delays occur because a service provider behind the scenes is not operating efficiently. The hidden process of remanufacturing can produce negative effects for the customer if the right OEM service provider is not in place. So, what can OEM firms do to ensure the end customer doesn’t experience delays that taint the entire process?
Find Exceptional Customer Service
OEM firms must ensure the service providers they choose to work with can provide heroic customer service. Nothing is more off-putting for parts personnel at the dealer level than to call into a designated remanufacturer or service center and receive sub-par service. The OEM can maintain integrity by choosing a service center with exceptional customer service.
The process from a car dealer making a call to the OEM service provider, placing an order and an order being delivered should be flawless and with a quick turnaround. If dealers have a question, the OEM service provider should be knowledgeable and provide information on an expert level.
Work With a Service Provider with Parts in Stock
In addition to heroic customer service, the main function of an OEM service provider is to have the right parts in stock, and the capacity to remanufacture what is needed, when it’s needed. Help your dealers to do their jobs well by selecting an OEM service provider with pricing and stock levels that work.
Choose to Partner with Expert Technicians
Service providers should excel at their core remanufacturing competency, which is why it is crucial for the partner you choose to have a team of skilled technicians on-hand that can not only accurately diagnose issues, but also expertly and meticulously resolve them. Are their technicians IPC trained and certified? If so, for how long? An OEM service provider’s ability to retain high-quality talent for an extended period of time (usually 10+ years) is an accurate testament to the service provider’s commitment to quality for both the OEMs it serves as well as for itself.
An OEM Service Provider Must Be Trustworthy
Lastly, proven reliability as an OEM service provider is also important. Whose trust have they earned over the years? Do they have proven success? A service provider with a great track record in consistently meeting the expectations and needs of their clients can provide insight into whether they are the right OEM service provider to partner up with.
In a nutshell, your business and your customers matter, even when their experiences are removed from the OEM by a few steps. Keep dealers and drivers happy by choosing an OEM service provider that can handle the needs of your business and your customers as they would their own. It is through these traits of common respect which make for a successful partnership when choosing the right OEM service provider.
